Strava Reviews

Lost ALL my data. Tried to download a club ride to Strava from Facebook. Was asked to change my password and was then dropped into an old version of my account. No data, and no way of contacting anyone at Strava either to help retrieve it. Emails to the 'help' desk just disappear. And this is on the paid-for version of the app too, which has also disappeared.

Love using Strava, the data I get is good even if it has to come via a Garmin but so disappointed that it cannot deal with Tri or Duathlons without splitting the event into 5 posts, 3 disciplines and 2 transitions.

Garmin DOES record a Multisport event as one with splits for the 5 segments so why can’t Strava do the same given the feed is already done for them……..?

Another good app that's ruined by greed. These premium prices are crazy and absolutely not worth it considering you barely get anything extra.

Has of 4.3.2023 I decided to delete my free account with strava.
Because for the second time this app has had a server problem that has literally wiped all my progress from the 3 years I have used it.
And removed all my title edits & my profile picture.
I personally think this is deliberate by the Strava tech team.
So you will subscribe.
Why offer a free version if this is what they do.
Glad I never subscribed I will stick to my Garmin & pay for a one time offer with Komoot.

I just had a £54.99 charge to my account which i know nothing about / please do NOT use this app unless you want to go through the PAIN of dealing with refunds on iTunes Store…

So called Strava SUPPORT is HORRENDOUSLY BAD and NON RESPONSIVE!!
Getting automated responses with dead support ticket update links!! In reality, there are no updates let alone a simple human response!!
Here is my DEAD ticket number link given by Strava: support DOT strava DOT com/hc/requests/2557710

Strava has a complete disregard for its users. How many companies would actively keep silent about impending subscription price hikes, then remain evasive when asked by the press? The subscription isn't worth it either. You don't receive any better customer service (it takes over a week to get a reply to anything), and there's nothing unique that warrants paying for Strava. They're the least innovative company I've ever encountered.

Strava secretly fetching in extreme subscription cost across the world . They don't answer to questions about this , id recommend everyone cancel their subscriptions and beat them at their own game

This is a decent as a free app but they hide good stuff behind a paywall. That's fine, because it's a reasonable business model and you can't expect to get something for nothing but the cost of the subscription is very high and for me unjustified because the mapping is absolutely hopeless. I feel guilty using the free services of Ride With GPS, whose mapping is not flawless but is miles ahead of Strava. If they ever drop the free version, I will miss out on the inter action with other riders, which is it's USP but I will never subscribe because of the cost and poor mapping.

Heatmap has stopped working since the New Year. This facility is the main reason i subscribe. Despite reporting this to them twice in the last week i’ve yet to get a response. Added to this there’s now another issue where it’s not possible to ‘Flag’ incorrect activities. The Leaderboards are pointless due to the high level of cheating. Surely Strava should be able to Spot when an activity is faster than world record pace and automatically flag it. I will not be renewing.
Update: over the past couple of days Strava have been in touch and been helpful in resolving the problem. Just annoying that it took 10 days before it was solved.

No warning of subscription renewal, no receipt email as in 2021 - asked to cancel next day after spotted payment. No. This is the entire money making model and it's even worse than Amazon policy on Prime. Next year it's calendared and I'm out for this reason.

Paid £47.99 for subscription and after a few weeks the account was suspended due to a mis-categorised ride. I asked for a refund or the suspension to be removed but they would do neither. They said I must change the category first but as they had suspended the account I was unable to change anything. The staff don’t understand how the system works and are no help whatsoever. Steer clear of this shower!

Started my fitness journey.
A few months back I started tracking my walks. I do 2 miles a day minimum, and just being able to see all the data set me on my journey to lose weight and get fitter. I really like comparing segments so I can see my pace, and taking part in all the challenges.
I now use Strava, and Garmin app together. Very good app.

An apparently rubbish company that seems to steal your data and misuses it. They somehow got hold of my email when I have absolutely no interest in what they have to offer and I have never expressed any interest in them whatsoever.

The app isn't bad but the customer service is terrible... I call the customer service number and no one answers, I leave a voicemail and no one returns the call, I send an email and get a response in a week but the response indicates that the customer service person is unfamiliar with the app. It's been a month and I have yet to get a response to my issue. They want to play the "you find your own answer in our list of FAQ's". Strava has joined the customer service race to the bottom.